Faq

A: We offer a variety of handcrafted and design-centric products, including watercolor, digitally or acrylic painting, postcards, art prints, and notebooks.

A: Yes, our products are primarily handmade and involve a high degree of craftsmanship and design, particularly our art prints and greeting cards, card postals, notebooks cover is hand-drawn.

A: You can place an order directly through our website. Browse our products, add items to your cart, and follow the checkout process to complete your purchase.

A: Yes, we offer customization options for many of our products, such as notebooks and art prints. Please see the about page for customization options or contact us at studio@raleu.nl for specific requests.

Yes, we ship worldwide. Shipping costs and times vary depending on the destination.

Once your order is shipped, you will receive a tracking number via email that you can use to track your shipment.

We accept returns within 14 days of receipt. Items must be in their original condition and packaging. Please refer to our Return and Refund Policy for detailed information.

Refunds are processed within 7-10 business days after we receive and inspect the returned item(s).

We accept various payment methods including major credit cards, PayPal, and other digital payment platforms.

Yes, transactions on our website are protected with SSL encryption to ensure your data is safe.

Our papers are archival, acid free, high quality papers and giclee prints, so it will last long. In order to keep art prints long lasting keep our products/art prints out of direct sunlight and consider framing them under UV-protective glass. Avoid high humidity areas to prevent damage.

We do not recommend washing the watercolor covers as they are sensitive to water. Use a dry cloth to remove dust and keep them dry.

ou can reach us at studio@raleu.nl. We’re here to help and typically respond within 24 hours.